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KnowConflict's Conflict Management Course is administered via the Internet. The complete courseware includes parent and teacher guides that parallel student lessons. As a result, parents and teachers can learn along with students, reinforcing and putting conflict management skills into practice at school and at home.

Student Lessons
Learning to manage the conflicts students face every day can give them skills for a happy, productive life in school, at home, and in their community. The eight lessons teach rational thinking, decision-making, effective communication, anger management, and positive interaction skills. Each lesson is presented in a dynamic Internet-based format, filled with humor and conflict scenarios teens can relate to. Lessons also include activities and evaluations to test and reinforce what they've learned.

Teacher Training
Teacher training is designed to reinforce and support the conflict management skills students learn as they progress through the lessons. Through mini tours of each lesson, teachers can familiarize themselves with the concepts their students are studying. In addition, they'll learn the basic steps of a conflict resolution process they can use in the classroom as well as with parents and other school personnel.

Parent Lessons
One of the most effective ways parents can support their children's efforts to manage conflict is to learn conflict management skills themselves. As with the teacher lessons, parents take a mini tour for each of the eight lessons, receiving an adult version of the conflict management concepts their children are studying. Presented in a format that requires a minimal time commitment, these parent lessons can benefit the entire family as well as adult interactions at work and with the school.

Parent/Teacher Guide
The guide is designed to give parents and teachers an outline format of the conflict management lessons students receive. It features supplementary information on activities for school and home as well as topics for discussion in the classroom and around the dinner table. The Parent/Teacher Guide is also available in printed form for homes that do not have Internet access.

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